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Terms and Conditions

Last Updated: 27 July 2026

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Terms and Conditions for Top Merch

These Terms and Conditions ("Terms") govern your use of the Top Merch website and your purchase of products from us. By using our website or placing an order, you agree to be bound by these Terms.

 

1. About Us

Top Merch
Fusion, Magna Business Centre
Rotherham
S60 1FE
United Kingdom

Throughout these Terms, "we", "our", and "us" refer to Top Merch.

 

2. Eligibility

By placing an order with us, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.

  • The information you provide is accurate and complete.

  • You are legally capable of entering into a binding contract.

 

3. Products

We make every effort to display our products accurately. However:

  • Colours may vary depending on your device or monitor.

  • Product images are for illustration purposes only.

  • Product sizes and specifications may vary slightly.

We reserve the right to modify or discontinue products without notice.

 

4. Prices

  • All prices are displayed in Pounds Sterling (£).

  • Prices include VAT where applicable unless otherwise stated.

  • Delivery charges are shown separately during checkout.

  • We reserve the right to change prices at any time before an order is placed.

 

5. Orders

When you place an order:

  • You will receive an order confirmation email acknowledging receipt.

  • This email does not constitute acceptance of your order.

  • A contract is formed only when your order has been dispatched.

We reserve the right to refuse or cancel any order, including where:

  • Payment cannot be authorised.

  • Products are unavailable.

  • Pricing errors occur.

  • Fraudulent or suspicious activity is suspected.

If payment has already been taken, you will receive a full refund.

 

6. Payment

We do not store your full payment accept payment through secure third-partypayment providers.

Payment must be received in full before your order is dispatched.

We do not store your full payment card details.

 

7. Delivery

Estimated delivery times are provided for guidance only.

We are not liable for delays caused by:

  • Courier services

  • Severe weather

  • Customs delays

  • Events beyond our reasonable control

Risk in the goods passes to you upon delivery.

Ownership transfers once full payment has been received.

 

8. Returns and Refunds

If you purchase as a consumer within the United Kingdom, you may have rights under the Consumer Contracts Regulations and the Consumer Rights Act 2015.

Unless an exception applies, you may cancel your order within 14 days of receiving your goods.

Returned items must:

  • Be unused where appropriate

  • Be returned in their original packaging where reasonably possible

  • Include all accessories supplied

Refunds will be processed using the original payment method.

Certain products may not be eligible for return, including:

  • Personalised or custom-made items

  • Perishable goods

  • Sealed items that cannot be returned for hygiene reasons once opened

  • Digital products once downloaded or accessed (where applicable)

Nothing in these Terms affects your statutory rights.

 

9. Faulty or Incorrect Goods

If your order arrives damaged, faulty or incorrect, please contact us as soon as reasonably possible.

Where required by law, we will offer an appropriate repair, replacement or refund.

 

10. Promotional Offers

Discounts, promotional codes and special offers:

  • Cannot normally be combined unless stated otherwise.

  • Have no cash value.

  • May be withdrawn or amended without notice.

 

11. Intellectual Property

All content on our website, including:

  • Logos

  • Branding

  • Images

  • Product descriptions

  • Graphics

  • Website design

  • Text

is owned by or licensed to Top Merch and is protected by copyright and other intellectual property laws.

You may not copy, reproduce or distribute any content without our written permission.

 

12. Acceptable Use

You agree not to:

  • Use our website unlawfully.

  • Attempt to gain unauthorised access to our systems.

  • Upload malicious software.

  • Interfere with the operation of the website.

  • Use our content for commercial purposes without permission.

 

13. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:

  • Death or personal injury caused by negligence.

  • Fraud or fraudulent misrepresentation.

  • Your statutory consumer rights.

Subject to the above, our liability for any claim arising from your purchase shall be limited to the amount paid for the relevant order.

We are not responsible for indirect or consequential losses where permitted by law.

 

14. Privacy

Our use of your personal information is governed by our Privacy Policy.

By using our website, you agree to the collection and use of your information as described in that policy.

 

15. Website Availability

While we aim to keep our website available at all times, we do not guarantee uninterrupted access.

We may suspend or withdraw the website temporarily for maintenance, updates or operational reasons.

 

16. Force Majeure

We are not liable for any failure or delay in performing our obligations where causedby events beyond our reasonable control, including natural disasters, strikes, pandemics, transport disruption, government action or internet outages.

 

17. Changes to These Terms

We may amend these Terms from time to time.

Any updates will be published on this page and will apply to orders placed after the revised version becomes effective.

 

18. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the courts of England and Wales, unless applicable consumer protection laws provide otherwise.

 

19. Contact Us

If you have any questions regarding these Terms and Conditions, please contact:

Top Merch
Fusion, Magna Business Centre
Rotherham
S60 1FE
United Kingdom

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